Workforce Management Director

14 hours ago


Charlotte, North Carolina, United States Cedar Fair Full time
Job Summary

We are seeking a highly skilled Workforce Management Director to join our team at Cedar Fair. This is a key leadership role that requires strong analytical and communication skills, as well as the ability to lead and partner with cross-functional teams.

Key Responsibilities
  • Develop and implement workforce management strategies to optimize labor scheduling and forecasting.
  • Work closely with park management teams to ensure efficient use of labor and maximize guest service and profitability.
  • Oversee labor scheduling processes and provide recommendations for improvements based on reports and data analysis.
  • Monitor productivity of labor force and provide feedback to operating divisions and General Manager.
  • Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
  • Collaborate with management teams to oversee workforce optimization programs and ensure innovation and standardization of best practices across all divisions.
  • Serve as the WFM system owner, working with the vendor and Corporate Director of WFM on system issues and upgrades.
  • Develop and maintain key metrics to provide managers with a solid understanding of business performance.
  • Ensure compliance standards are met by working with internal audit, HR, and management teams.
Requirements
  • Excellent organizational and analytical skills.
  • Strong ability to lead and partner in cross-functional teams.
  • Knowledge of workforce management and industry trends and best practices.
  • Ability to communicate clearly and persuasively both verbally and in writing.
  • Bachelor's degree required.


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