Guest Services Agent
4 weeks ago
We are seeking a highly skilled Guest Services Agent to join our team at Sheraton San Diego Hotel. As a key member of our Front Office, you will be responsible for delivering exceptional guest experiences and ensuring seamless stays for our valued customers.
Key Responsibilities:
- Answer all incoming calls and route them accordingly in a timely, professional, and polite manner.
- Resolve guest complaints and negotiate solutions to ensure guest satisfaction.
- Monitor GXP throughout the shift for customer care cases, guest chats, and work orders.
- Book reservations for guests and assist with check-out, including handling money, processing credit and debit cards, and accepting various forms of payment.
- Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area attractions.
Requirements:
- Minimum 1 year experience in hotels, banquets, or events.
- High School Diploma or equivalent education required.
- Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Basic computer skills and knowledge of hotel software.
What We Offer:
- Competitive pay rate of $20.70 per hour.
- A comprehensive benefits package, including health insurance, paid time off, and retirement plan.
- A dynamic and supportive work environment with opportunities for growth and development.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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