Airport Meet and Greet Agent

1 month ago


San Pedro, California, United States Metro Cruise Services Full time
Job Title: Airport Meet and Greet Agent

At Metro Cruise Services, we are seeking a highly skilled and customer-focused Airport Meet and Greet Agent to join our team. As an Airport Meet and Greet Agent, you will be responsible for providing exceptional service to our guests arriving at the airport, ensuring a smooth and stress-free experience from the moment they step off the plane.

Key Responsibilities:
  • Attend a pre-shift briefing to receive information, supplies, and meet with team members to understand sailing requirements and destinations for the day.
  • Meet and greet guests arriving at the airport, either at baggage claim or the designated cruise desk, and provide them with necessary assistance.
  • Verify guests taking transfers against the manifest and alert the supervisor or lead if there are any discrepancies.
  • Advise and assist guests in properly tagging their luggage with their name, ship, and stateroom/cabin information, and remind them to remove important items.
  • Escort guests safely to the transport loading zones and take accurate counts of guests boarding transportation.
  • Handle any issues that may arise during the process, such as missing luggage or medical issues, and alert the supervisor or lead if necessary.
Requirements:
  • High School Diploma or equivalent.
  • At least 1 year of customer service experience.
  • Ability to communicate clearly with peers and guests.
  • Positive attitude and passion for customer service.
  • Flexibility and adaptability to change while multitasking.
Skills and Abilities:
  • Verbal and written communication skills in English.
  • Ability to understand sales processes and handle credit card payments from embarking guests.
  • Great attention to detail and time management skills.
  • Integrity and ability to work at all levels as a team member.


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