Member Experience Representative

3 weeks ago


Wilmington, Massachusetts, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This part-time role requires excellent communication skills, a strong work ethic, and a passion for delivering exceptional service.

About the Opportunity

As a Member Services Representative, you will be responsible for responding to member inquiries, resolving issues, and providing guidance on fitness-related matters. You will work closely with other team members to achieve sales and retention goals, while maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests
  • Respond to member inquiries via phone, email, or in-person
  • Resolve member complaints and concerns in a timely and professional manner
  • Collaborate with other team members to achieve sales and retention goals
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • A friendly and approachable demeanor
  • The ability to work in a fast-paced environment
  • Basic computer skills and proficiency in Microsoft Office
What We Offer

In addition to competitive pay, we offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
Estimated Salary: $42,000 - $52,000 per year

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