Member Experience Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This part-time role requires excellent communication skills, a strong work ethic, and a passion for delivering exceptional service.
About the OpportunityAs a Member Services Representative, you will be responsible for responding to member inquiries, resolving issues, and providing guidance on fitness-related matters. You will work closely with other team members to achieve sales and retention goals, while maintaining a high level of customer satisfaction.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests
- Respond to member inquiries via phone, email, or in-person
- Resolve member complaints and concerns in a timely and professional manner
- Collaborate with other team members to achieve sales and retention goals
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- A friendly and approachable demeanor
- The ability to work in a fast-paced environment
- Basic computer skills and proficiency in Microsoft Office
In addition to competitive pay, we offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
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Member Experience Specialist
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Member Experience Specialist
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Member Services Specialist
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