Customer Service Representative

12 hours ago


Wilmington, Massachusetts, United States Planet Fitness - The Core Group Full time

Job Title: Customer Service Representative

Introduction

We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our dynamic team at Planet Fitness, The Core Group. In this role, you will focus on delivering exceptional member experiences, resolving issues promptly, and supporting the overall success of our clubs.

Compensation and Benefits

The estimated salary for this position ranges from $25,000 to $35,000 annually, depending on your location and level of experience. As a valued employee, you will also enjoy a generous benefits package, including a free Black Card membership after 90 days of employment and eligibility for medical options, dental, vision, flexible spending accounts, 401(k) with company contribution, paid vacation time, and additional perks.

Main Job Responsibilities
  • Respond to member inquiries, address concerns, and provide solutions in a friendly and professional manner.
  • Maintain accurate records, process transactions, and ensure seamless day-to-day operations.
  • Collaborate with colleagues to drive sales, promote products and services, and enhance member satisfaction.
Requirements and Qualifications
  • Customer service background, preferably in a retail or hospitality setting.
  • Excellent communication, problem-solving, and interpersonal skills.
  • High school diploma or equivalent required; minimum 18 years old.
  • Able to adapt to a dynamic work environment and meet performance expectations.


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