Member Experience Specialist
2 weeks ago
We're seeking a highly motivated Member Services Representative to join our dynamic team at Planet Fitness. As a key point of contact for members, you'll play a crucial role in delivering an exceptional customer experience that drives member loyalty and retention.
Main Responsibilities
- Provide top-notch customer service to members, prospective members, and guests, addressing their needs and resolving issues promptly.
- Manage front desk activities, including phone calls, member check-ins, new member sign-ups, and account updates.
- Foster strong relationships with members, responding to their inquiries and concerns in a timely and professional manner.
- Collaborate with colleagues to maintain a clean and organized club environment, ensuring a welcoming atmosphere for all members.
Requirements
- Bilingual (Spanish) required.
- Prior customer service experience a plus.
- Basic computer proficiency essential.
- A genuine passion for fitness and health.
- Upbeat and positive attitude mandatory.
- Punctuality and reliability are non-negotiable.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- Strong listening skills, with the capacity to empathize and resolve problems effectively.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continuous standing and walking during shifts.
- Ongoing talking in person or on the phone during shifts.
- Occasional lifting up to 50 lbs.
- Exposure to occasional toxic chemicals.
Estimated Annual Salary: $41,000 - $51,000
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