Member Experience Specialist

2 weeks ago


Wilmington, Massachusetts, United States Planet Fitness Full time
About This Role

We're seeking a highly motivated Member Services Representative to join our dynamic team at Planet Fitness. As a key point of contact for members, you'll play a crucial role in delivering an exceptional customer experience that drives member loyalty and retention.

Main Responsibilities

  • Provide top-notch customer service to members, prospective members, and guests, addressing their needs and resolving issues promptly.
  • Manage front desk activities, including phone calls, member check-ins, new member sign-ups, and account updates.
  • Foster strong relationships with members, responding to their inquiries and concerns in a timely and professional manner.
  • Collaborate with colleagues to maintain a clean and organized club environment, ensuring a welcoming atmosphere for all members.

Requirements

  • Bilingual (Spanish) required.
  • Prior customer service experience a plus.
  • Basic computer proficiency essential.
  • A genuine passion for fitness and health.
  • Upbeat and positive attitude mandatory.
  • Punctuality and reliability are non-negotiable.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening skills, with the capacity to empathize and resolve problems effectively.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continuous standing and walking during shifts.
  • Ongoing talking in person or on the phone during shifts.
  • Occasional lifting up to 50 lbs.
  • Exposure to occasional toxic chemicals.

Estimated Annual Salary: $41,000 - $51,000



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