Customer Service Representative

4 days ago


Wilmington, Massachusetts, United States Planet Fitness Full time

We are seeking a Customer Service Representative to join our team at Planet Fitness. As a Customer Service Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

About the Role
  • You will be working in a fast-paced environment, handling front desk related activities, answering phones, checking members into the system, and taking prospective members on tours.
  • Your primary goal will be to provide an excellent customer experience, ensuring that every interaction is friendly, efficient, and memorable.
  • As a representative of Planet Fitness, you will embody our Judgement Free Zone philosophy, fostering an inclusive and welcoming atmosphere for all members.
Requirements
  • A high school diploma or equivalent is required; however, we encourage candidates with prior customer service experience to apply.
  • You must be 18 years old or older and possess strong communication skills, both verbal and written.
  • Punctuality and reliability are essential, as well as the ability to work effectively in a team environment.
What We Offer
  • An estimated salary of $35,000 - $45,000 per year, depending on location and experience.
  • A dynamic and supportive work environment, perfect for those who enjoy helping others and making a difference in people's lives.
  • Ongoing training and development opportunities to enhance your skills and advance your career.

Please note that employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor).



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