Fitness Experience Coordinator

3 days ago


Wilmington, Massachusetts, United States Planet Fitness Full time
Company Overview
At Planet Fitness, we're on a mission to enhance people's lives with an affordable, high-quality fitness experience. Our goal is to create a Judgement Free Zone where everyone feels inspired and motivated to reach their fitness goals.

Salary: $40,000 - $55,000 per year

Job Description
We're seeking a Member Services Representative to provide exceptional customer service to our members, prospective members, and guests. As a key member of our team, you'll be responsible for creating a positive member experience by greeting members, handling front desk activities, and facilitating updates to member accounts. You'll also play a crucial role in maintaining the neatness and cleanliness of our club, ensuring that our facilities are always clean and welcoming for our members.

Responsibilities:
  • Greet members, prospective members, and guests in a friendly and professional manner.
  • Handle all front desk related activities, including answering phones, checking members into the system, and taking prospective members on tours.
  • Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Managers or Managers as needed.
  • Maintain the neatness and cleanliness of the club, including completing daily cleaning tasks, helping with priority cleaning lists, and conducting regular walk-arounds and bathroom checks.

Required Skills and Qualifications
To succeed in this role, you'll need:
  • A customer service background, preferably with basic computer proficiency.
  • A passion for fitness and health, as well as an upbeat and positive attitude.
  • Punctuality and reliability are must-haves, as is excellent communication and interpersonal skills.
  • High school diploma or equivalent required, with a strong ability to listen, empathize, and problem-solve.
  • Demonstrated diplomacy and professionalism in all interactions, with a focus on exceeding member expectations.

Benefits
As a Member Services Representative at Planet Fitness, you'll enjoy a range of benefits, including:
  • A competitive salary range of $40,000 - $55,000 per year.
  • Opportunities for career growth and development within a rapidly expanding company.
  • A fun and supportive work environment that encourages teamwork and collaboration.
  • A comprehensive training program that helps you develop your skills and expertise.
  • A Judgement Free Zone where everyone feels welcome and included.

Physical Demands
This role requires occasional lifting up to 50 pounds, continual standing and walking during shifts, and the ability to talk continuously on the phone. If you're up for the challenge, apply now

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