Fitness Experience Coordinator
3 days ago
At Planet Fitness, we're on a mission to enhance people's lives with an affordable, high-quality fitness experience. Our goal is to create a Judgement Free Zone where everyone feels inspired and motivated to reach their fitness goals.
Salary: $40,000 - $55,000 per year
Job Description
We're seeking a Member Services Representative to provide exceptional customer service to our members, prospective members, and guests. As a key member of our team, you'll be responsible for creating a positive member experience by greeting members, handling front desk activities, and facilitating updates to member accounts. You'll also play a crucial role in maintaining the neatness and cleanliness of our club, ensuring that our facilities are always clean and welcoming for our members.
Responsibilities:
- Greet members, prospective members, and guests in a friendly and professional manner.
- Handle all front desk related activities, including answering phones, checking members into the system, and taking prospective members on tours.
- Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Managers or Managers as needed.
- Maintain the neatness and cleanliness of the club, including completing daily cleaning tasks, helping with priority cleaning lists, and conducting regular walk-arounds and bathroom checks.
Required Skills and Qualifications
To succeed in this role, you'll need:
- A customer service background, preferably with basic computer proficiency.
- A passion for fitness and health, as well as an upbeat and positive attitude.
- Punctuality and reliability are must-haves, as is excellent communication and interpersonal skills.
- High school diploma or equivalent required, with a strong ability to listen, empathize, and problem-solve.
- Demonstrated diplomacy and professionalism in all interactions, with a focus on exceeding member expectations.
Benefits
As a Member Services Representative at Planet Fitness, you'll enjoy a range of benefits, including:
- A competitive salary range of $40,000 - $55,000 per year.
- Opportunities for career growth and development within a rapidly expanding company.
- A fun and supportive work environment that encourages teamwork and collaboration.
- A comprehensive training program that helps you develop your skills and expertise.
- A Judgement Free Zone where everyone feels welcome and included.
Physical Demands
This role requires occasional lifting up to 50 pounds, continual standing and walking during shifts, and the ability to talk continuously on the phone. If you're up for the challenge, apply now
-
Fitness Experience Manager
3 days ago
Wilmington, Massachusetts, United States Planet Fitness Full timeAbout Planet Fitness">We're a fitness community that welcomes people of all shapes and sizes. Our goal is to provide an affordable, high-quality fitness experience that helps our members achieve their health and wellness goals.">Role Overview">The Member Services Representative will play a critical role in delivering exceptional customer service to our...
-
Fitness Experience Representative
4 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Inc. Full timeThe Planet Fitness Inc. is seeking a highly motivated and customer-focused individual to join their team as a Member Services Representative. This role plays a crucial part in creating a positive member experience by providing exceptional service to members, prospective members, and guests.Key Responsibilities:Greet members, prospective members, and guests,...
-
Fitness Experience Ambassador
2 weeks ago
Wilmington, Massachusetts, United States Planet Fitness - The Core Group Full timeJob OverviewThe Fitness Experience Ambassador will play a pivotal role in delivering exceptional customer service to Planet Fitness members, prospective members, and guests.
-
Club Experience Coordinator
2 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeKey Responsibilities">This Member Services Representative role involves creating a positive member experience by providing exceptional customer service, ensuring efficient front desk operations, and maintaining a clean and welcoming environment.">Accountabilities">">Deliver exceptional customer service to members, prospective members, and guests.">Manage...
-
Fitness Club Ambassador
4 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering an exceptional member experience through superior customer service, handling all front desk-related activities, and providing support to members and prospective members. Key...
-
Member Experience Specialist
2 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeJoin Our Team at Planet FitnessWe're a leader in the fitness industry, dedicated to enhancing people's lives through an affordable, high-quality fitness experience.Job Title: Member Experience SpecialistEstimated Salary: $50,000 - $70,000 per yearJob Description:In this role, you'll be responsible for delivering an exceptional member experience by providing...
-
Front Desk Associate
3 days ago
Wilmington, Massachusetts, United States Planet Fitness Full timeAbout the JobWe're seeking a skilled Member Services Specialist to join our team! As a Member Services Specialist, you will be responsible for creating a positive member experience by providing exceptional customer service and ensuring seamless front desk operations.You will answer phones, check members into the system, facilitate updates to member accounts,...
-
Member Experience Specialist
2 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeAbout This RoleWe're seeking a highly motivated Member Services Representative to join our dynamic team at Planet Fitness. As a key point of contact for members, you'll play a crucial role in delivering an exceptional customer experience that drives member loyalty and retention.Main ResponsibilitiesProvide top-notch customer service to members, prospective...
-
Customer Experience Ambassador
4 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service, handling front desk activities, and maintaining the overall cleanliness of the...
-
Member Experience Representative
3 days ago
Wilmington, Massachusetts, United States Planet Fitness Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This part-time role requires excellent communication skills, a strong work ethic, and a passion for delivering exceptional service.About the OpportunityAs a Member Services Representative, you will be responsible for responding...
-
Customer Experience Ambassador
4 days ago
Wilmington, Massachusetts, United States Planet Fitness - The Core Group Full timeJob DescriptionIn this role, you will be the face of Planet Fitness, interacting with members and guests daily. You will be responsible for handling all front desk activities, including checking members into the system, responding to member inquiries, and facilitating updates to member accounts.
-
Customer Service Ambassador
3 days ago
Wilmington, Massachusetts, United States Planet Fitness Full timeJob Summary">This Member Services Representative position is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.">Main Responsibilities">">Greet members and guests warmly and professionally.">Manage front desk activities, including answering phones and...
-
Customer Service Representative
2 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeAbout Planet FitnessWe're a leading fitness center franchise with a Judgement Free Zone. Our mission is to enhance people's lives through an affordable, high-quality fitness experience.Job Title: Customer Service RepresentativeEstimated Salary: $40,000 - $60,000 per yearJob Description:In this role, you'll be the face of our brand, providing exceptional...
-
Customer Service Ambassador
3 days ago
Wilmington, Massachusetts, United States Planet Fitness Full timeOverviewPlanet Fitness is a rapidly growing franchisor and operator of fitness centers across the United States, Canada, and beyond. We're committed to providing an affordable, high-quality fitness experience that enhances people's lives. Join our team as a Member Services Representative and help us create a Judgement Free Zone where everyone feels inspired...
-
Customer Service Representative
4 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeJob Summary:Create a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. Key responsibilities include greeting members, prospective members, and guests, handling front desk activities, answering phones in a friendly manner, assisting callers with questions, checking members into the...
-
Member Services Engagement Specialist
4 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeFulfilling Your PotentialWe invite applications from enthusiastic and customer-centric individuals who want to make a difference in people's lives. As a Member Services Representative at Planet Fitness, you will play a vital role in shaping the member experience and contributing to the company's mission to enhance people's lives through affordable,...
-
Front Desk Team Member
4 weeks ago
Wilmington, Massachusetts, United States Planet Fitness Full timeKey Responsibilities:As a Front Desk Team Member at Planet Fitness, you will play a critical role in creating a positive member experience. Your key responsibilities will include: * Greeting members, prospective members, and guests, providing exceptional customer service* Handling all front desk-related activities, including answering phones in a friendly...
-
Member Services Specialist
3 days ago
Wilmington, Massachusetts, United States Planet Fitness Full timeAbout the RoleWe're seeking a highly motivated and friendly Customer Service Representative to join our team! As a Customer Service Representative, you will be responsible for creating a positive member experience by providing exceptional customer service and ensuring seamless front desk operations.You will answer phones, check members into the system,...
-
Customer Service Representative
3 days ago
Wilmington, Massachusetts, United States Planet Fitness Full timeWe are seeking a Customer Service Representative to join our team at Planet Fitness. As a Customer Service Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.About the RoleYou will be working in a fast-paced environment, handling front...
-
Customer Service Ambassador
4 days ago
Wilmington, Massachusetts, United States Planet Fitness - The Core Group Full timeJob Summary:The Member Services Representative is a vital role within Planet Fitness - The Core Group, responsible for delivering an exceptional member experience by providing top-notch customer service to our valued members, prospective members, and guests.Key Responsibilities:Greet members, prospective members, and guests with a warm smile, providing...