Sales Operations Director
5 days ago
We are seeking an experienced Sales Operations Director to drive sales growth and enhance our sales team's performance through effective training, support, and operational management.
Key Responsibilities- Lead the onboarding process, ensuring new account managers and support staff have the resources needed to succeed.
- Implement and continuously improve training programs on products, processes, and systems.
- Monitor and evaluate training effectiveness, updating resources on platforms like SharePoint.
- Collaborate with sales and account managers to track team progress and address issues.
- Oversee pricing accuracy in the AS400 system across multiple markets.
- Manage sales workflows, including order processing, contract administration, and customer rebate programs.
- Direct a team of analysts to identify sales growth opportunities through data analysis.
- Handle escalated customer complaints and resolutions.
- Act as a liaison between sales operations and departments like Accounting, Credit, Quality, Production, and Logistics.
- Pursue professional development relevant to the role.
- Provide timely performance evaluations for direct reports.
- Perform additional duties as assigned.
- Bachelor's degree in business, marketing, or a related field.
- 5 to 7 years of experience in sales operations with proven leadership skills.
- Strong knowledge of sales technologies and training program design.
- Excellent analytical skills for data-driven decision-making.
- Strong communication and collaboration abilities with a cross-functional focus.
- Ability to adapt to changing priorities and handle multiple tasks effectively.
Goodwin Recruiting is a full-service recruiting agency that was founded in hospitality. Our company was built on service, and as we have grown and expanded into a broad range of industries and specialties, that hospitality mentality has remained rooted at the core of everything we do.
We are committed to providing highly personalized services, tailored to each candidate and client we work with. Across all business types, from executives to operators to administrative staff, each Goodwin Recruiting partner has an extensive background in their field of expertise. We speak your language, we know the ins and outs of recruiting, and we put our core values first, establishing game-changing partnerships with employers and job seekers alike.
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