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Operations Director

2 months ago

Los Angeles, California, United States Thrive Now HR Full time
Job Title: Operations Director

Thrive Now HR is seeking an experienced Operations Director to lead our high-performing team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing all aspects of office operations, ensuring exceptional customer experiences, and creating a highly standardized environment that fosters employee success and business efficiency.

Key Responsibilities:
  • Customer Support: Champion our mission, vision, and values by providing superb and fast customer service via various channels.
  • Forecasting: Develop sale opportunities based on products, inventory volume, ROI, and selling power to drive business growth.
  • Market Research: Stay ahead of market trends, competition, and industry developments to inform business decisions.
  • Team Management: Lead and manage our Customer Service team, ensuring all policies are met and goals are achieved.
  • Shopify Management: Manage products, descriptions, weights, origin, variants, and pricing, as well as schedule sales and discounts based on inventory stock.
Requirements:
  • At least 18 years old
  • High School diploma or equivalent
  • 2+ years of management experience
  • 2+ years of retail experience
  • 1+ year of Shopify experience
  • Excellent customer service skills
  • Working knowledge of Microsoft Office suite
  • Strong organizational, time management, and communication skills
Working Conditions:

Primarily standing with bending, twisting, reaching, pulling, walking, and lifting up to 50 pounds. Picking, pulling, and packing orders and counting inventory.

Essential Job Qualifications:
  • Ability to lift heavy objects
  • Ability to adapt to a fast-paced entrepreneurial environment
  • High comfort-level in a fast-paced environment
  • Ability to handle data with confidentiality