Operations Director

6 days ago


Los Angeles, California, United States Thrive Now HR Full time
Job Summary

Thrive Now HR is seeking an experienced Operations Director to lead our high-performing team and drive business success. As a key member of our leadership team, you will be responsible for overseeing all aspects of office operations, ensuring exceptional customer experiences, and fostering a highly standardized environment.

Key Responsibilities
  • Develop and implement strategic plans to drive business growth and improve operational efficiency
  • Lead a high-performing team to achieve sales and growth goals, while maintaining a customer-centric approach
  • Establish and maintain strong vendor partnerships to deliver shipment and planogram expectations
  • Resolve issues to avoid escalations, fulfill orders, exchanges, and returns
  • Develop sale opportunities based on products, inventory volume, ROI, and selling power
  • Identify underperforming metrics and generate strategic solutions to leverage existing tools, programs, and resources
  • Conduct market research to stay ahead of industry trends and competitor activity
  • Manage the Customer Service team, ensuring all policies are met and goals are achieved
  • Assure weekly sales and growth goals are met, and conduct weekly reporting meetings with the CEO
  • Manage all fraud and missing package claims, and avoid refunds through effective customer service
  • Maintain all sales orders, exchange requests, and product information via Shopify
Requirements
  • At least 18 years old
  • High School diploma or equivalent
  • 2+ years of management experience
  • 2+ years of retail experience
  • 1+ year of Shopify experience
  • Excellent customer service skills
  • Working knowledge of Microsoft Office suite
  • Ability to lift heavy objects
  • Ability to adapt to a fast-paced entrepreneurial environment
  • Strong organizational skills, excellent listening skills, and a keen attention to detail
Working Conditions

Primarily standing with bending, twisting, reaching, pulling, walking, and lifting up to 50 pounds. Picking, pulling, and packing orders and counting inventory.


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