Luxury Appliance Customer Support Specialist

2 weeks ago


Madison, Wisconsin, United States Sub-Zero & Wolf Appliance Full time
Position Overview

Sub-Zero & Wolf Appliance, a prestigious manufacturer of luxury kitchen equipment, is a well-established, family-owned business known for its commitment to quality and performance. We seek individuals who are motivated by innovation and excellence, dedicated to serving our clientele with integrity, collaboration, and accountability.

As a Customer Service Representative, you will play a crucial role in supporting our esteemed appliance brands. Your responsibilities will include handling inquiries from product owners, service partners, dealers, and distributors. You will address a variety of topics and creatively solve issues, ensuring that each day presents new challenges and learning opportunities for those who are solution-focused.

Sub-Zero & Wolf Appliance provides an extensive training program that combines classroom instruction, self-directed learning, and hands-on experience to equip employees for success in their roles. Training will take place onsite and is designed to prepare you for the demands of the position.

Key Responsibilities
  • Serve as the representative voice of Sub-Zero & Wolf Appliance, demonstrating exceptional customer service skills while delivering timely and accurate responses to inquiries.
  • Effectively manage multiple software applications while engaging with customers.
  • Communicate clearly to identify issues, provide troubleshooting assistance, and recommend solutions to resolve customer concerns.
  • Educate customers on product usage and care to enhance their experience with our innovative offerings.
  • Ensure customer satisfaction by negotiating mutually beneficial solutions.
Qualifications:
  • A high school diploma or GED is required; a bachelor's degree or advanced education is a plus.
  • At least one year of customer service experience is necessary, with product support experience preferred.
  • Strong problem-solving and negotiation abilities.
  • Outstanding customer service skills with a professional demeanor.
  • Must be able to attend onsite training sessions.
Remote Work Requirements:
  • A minimum download speed of 100 MB is required; higher speeds are preferred.
  • Wired internet connection to a dedicated modem/router is necessary; wireless connections are not acceptable.
  • Satellite internet services are not permitted due to reliability issues.
  • All necessary equipment will be provided by Sub-Zero & Wolf Appliance.


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