Appliance Installation and Repair Specialist
5 days ago
We are seeking a skilled Appliance Installation and Repair Technician to join our team at Best Buy. As a key member of our in-home services team, you will be responsible for providing exceptional customer service and technical expertise to our customers.
Key Responsibilities- Diagnose and Repair Appliances: Travel to customers' homes to diagnose and repair a wide range of appliances, including large products.
- Provide Excellent Customer Service: Offer advice on products and services, and provide a seamless customer experience by de-escalating difficult client interactions as needed.
- Manage Routes and Inventory: Manage routes, part orders, and returns to avoid excessive costs and losses, and maintain inventory and vehicle maintenance in partnership with other team members.
- Lead a Two-Person Crew: Fulfill appointments individually and as the leader of a two-person crew, providing feedback and training opportunities to your team.
- Experience with Home Theater and Appliance Products: 6 months of experience delivering, installing, or repairing consumer electronic products.
- Customer Service Experience: 1 year of experience in a customer service or in-home services environment.
- Electronics Industry Experience: 1 year of experience in an electronics industry.
- Flexible Schedule: Ability to work a flexible schedule, including holidays, nights, and weekends.
- Valid Driver's License: Current, valid driver's license and a driving record which meets Best Buy safety standards.
- Customer Service Experience: Customer service experience, including resolution of complex issues.
At Best Buy, we are committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive Pay
- Generous Employee Discount
- Physical and Mental Well-being Support
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