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Client Support Specialist

2 months ago

Madison, Wisconsin, United States Subzero Wolfsc Full time

Customer Service Representative - Part-time

Job Category: Customer Service Requisition Number: CUSTO04708

Overview

Become a valued member of Sub-Zero Group, Inc., a family-owned enterprise where dedication and talent are acknowledged and rewarded. Our team operates collaboratively, driven by a unified vision: to develop the most innovative refrigeration and cooking appliances globally. We take pride in our work and our identity.

Key Responsibilities:

  • Act as the primary contact for Sub-Zero Group, Inc., demonstrating outstanding customer service abilities while delivering professional, friendly, prompt, and precise responses to clients and field associates.
  • Efficiently manage and input data across various software platforms while engaging with callers.
  • Effectively communicate to comprehend the initial issue, provide product troubleshooting, and suggest appropriate actions to resolve customer inquiries.
  • Address usage and care questions while educating customers to enhance their experience with our cutting-edge product line.
  • Ensure customer satisfaction by delivering exceptional service that includes negotiating solutions beneficial to both the customer and the company.

Qualifications:

Skills:

Behaviors:

Motivations:

Education:

Preferred: High School diploma or equivalent.

Experience:

Preferred: Proven customer service skills with a polished and professional demeanor. Intermediate problem-solving and negotiation capabilities are essential. A Bachelor's degree or advanced education is advantageous but not mandatory. A minimum of one (1) year of customer service experience is required, with product support experience being a plus.

Training: Initial training will be conducted onsite for two months, with a schedule of Monday to Friday. Following the training period, the part-time schedule will consist of 25-29 hours per week, with varying days and times.

Licenses & Certifications: