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Canine Care Customer Support Specialist

2 months ago

Phoenix, Arizona, United States Dogtopia Full time
Position Overview

We are seeking a dedicated individual to join our Dog Parent Support Team. What does this entail? Dogtopia is a leader in the dog daycare industry, operating multiple locations. This team serves as the backbone of our organization, fostering strong connections with both our dog parent clientele and our on-site daycare staff.

Our work environment is collaborative and open, based in our headquarters. We prioritize exceptional customer service and support, addressing inquiries, creatively resolving issues, and communicating with genuine care. We also believe in having fun while we work

As we expand our locations, there will be significant opportunities for career advancement.

Ideal Candidates Will:

  • Have a genuine love for dogs.
  • Exude positivity and optimism.
  • Be proactive, hardworking, and committed to excellence.
  • Be enthusiastic about contributing to a growing business.
  • Demonstrate energy and a willingness to go above and beyond for team success.
  • Be self-motivated and eager for career development.
  • Value teamwork and understand that collaboration is key to success.
  • Be committed to continuous learning and improvement.
  • Enjoy forming emotional connections with fellow dog lovers.
  • Align with Dogtopia's mission.

Role Responsibilities

As an off-site team, we focus on building relationships with dog parents over the phone, assisting with customer service, sales, and light billing tasks. We act as a virtual front desk, enhancing the experience for dog parents while allowing our on-site teams to concentrate on providing exceptional care for the dogs.

The ideal candidate will be passionate about the benefits of dog daycare, motivated to convert inquiries into enrollments, and adept at handling various administrative tasks. You will serve as a key point of contact throughout the customer journey, always seeking innovative ways to enhance the experience for both dogs and their owners.

Essential Skills:

  • Comfortable with technology and quick to learn new systems.
  • Detail-oriented, understanding the importance of safety and accuracy.
  • Adaptable to the evolving needs of a growing business.
  • Strong communication skills, able to engage with diverse individuals across various platforms.
  • Empathetic, delivering warmth and friendliness in every interaction.

Our Mission

Dogtopia is more than just a business. Our purpose is to enhance the joy of dog parenthood and enable dogs to make a positive impact on our world. This mission guides all our efforts.

We strive to enrich the lives of dogs and their parents by fostering better canine citizens. Being a dog parent is a rewarding experience, and we aim to make it fulfilling for everyone who walks through our doors. Dog daycare provides dogs with purpose, structure, and socialization, leading to numerous benefits for dog parents.

We also support three important causes: Service Dogs for Veterans, Youth Literacy Programs, and Employment Initiatives for Adults with Autism.

Job Type: Full-time

Compensation: $15.50 to $18 per hour

Hours: 35-40 hours/week, with weekend availability required.