Licensed Customer Care Specialist

4 days ago


Phoenix, Arizona, United States Pumpkin, Inc. Full time
Pet Parent Support Specialist

We're seeking a compassionate and empathetic Pet Parent Support Specialist to join our team at Pumpkin, Inc. As a key member of our customer care team, you will play a vital role in delivering exceptional service and creating a positive experience for our customers.

Key Responsibilities:
  • Provide personalized support to pet parents through various communication channels, including phone, email, text, and chat.
  • Educate customers on the benefits of our insurance and non-insurance products, helping them make informed decisions about their pet's care.
  • Work closely with the Customer Care Supervisor to develop thorough product knowledge and ensure compliance with company policies.
  • Optimize performance tracking and management through the use of ticketing software and digital tools.
  • Maintain data integrity through accurate and meticulous data entry.
Requirements:
  • Active Property & Casualty Producer license required.
  • Prior experience in a customer service role, preferably in a high-volume call center or veterinary clinic.
  • Proven ability to build and strengthen customer relationships using effective communication, keen listening skills, and empathy.
  • Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry.
  • Proficiency with productivity and task management tools like MS Office and G-Suite.
  • In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.).
What We Offer:
  • Comprehensive contributions to medical, dental, and vision for colleagues and dependents.
  • Generous PTO and Paid Holidays.
  • 401k with company match.
  • The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions.

Pumpkin, Inc. is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state, or local laws.



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