Customer Support Specialist

4 weeks ago


Phoenix, Arizona, United States Grand Canyon Education, Inc. Full time

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.


Job Summary:

The Customer Support Specialist will provide exceptional customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.


Key Responsibilities:
Provide stellar customer service over the phone.
Deliver excellent live chat support for all students.
Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Requirements:
Must be customer service focused.
Must have a positive attitude and a willingness to learn new concepts.
Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
Must have basic knowledge of PC or Mac computer navigation.
Must have the ability to think critically.
Ability to type 30 wpm while interacting with callers and system-based tools.
Must be willing to work some nights and/or weekends.
May be required to take a job assessment test.
Commitment to this role for at least one semester is strongly preferred.

Work Environment:
Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust. Involves frequent positioning in front of a computer screen/monitor and keyboard/mouse.

Pay Rate:
Minimum Wage

  • Phoenix, Arizona, United States Grand Canyon Education, Inc. Full time

    Job Title: Student Worker - Customer Support SpecialistJob Summary: Grand Canyon Education, Inc. is seeking a Customer Support Specialist to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.Key Responsibilities:Provide stellar customer service over the phone.Deliver excellent live chat...


  • Phoenix, Arizona, United States Recruit Monitor Full time

    About the job Customer Support Specialist - RemoteAt Recruit Monitor, our team of experts has been providing services for over 60 years, offering 100% association label extra perks to our clients. Our customer base consists of over 40,000 associations around the world.Daily activities include inbound and outbound contacting, preparing sessions, performing...


  • Phoenix, Arizona, United States Recruiting Firm Full time

    Job OverviewWe are seeking a skilled Multilingual Customer Support Specialist to join our team at Recruiting Firm. This role offers an exciting opportunity to leverage your language skills and customer service expertise in a fast-paced environment.


  • Phoenix, Arizona, United States MUTOH America Full time

    Job DescriptionThe Customer Support Specialist plays a vital role in delivering exceptional support to our customers. This includes providing accurate and timely information, processing orders, and resolving issues while maintaining strong relationships with internal and external customers.Key Responsibilities:Maintain in-depth knowledge of products,...


  • Phoenix, Arizona, United States Insight Global Full time

    Job Summary:We are seeking a highly skilled Customer Support Specialist III to join our team at Insight Global. As a key member of our support operations team, you will be responsible for providing exceptional customer service to our internal and external customers. Key Responsibilities: Provide courteous and professional customer service via phone, email,...


  • Phoenix, Arizona, United States Cardinal Logistics Management Full time

    AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYERJob Summary:The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinates the movement of freight via all modes of transportation.Key Responsibilities:\t* Perform data entry tasks\t*...


  • Phoenix, Arizona, United States Oracle Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key Responsibilities:Field...


  • Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our global user-base. Your primary focus will be on troubleshooting MS applications and proprietary systems via phone.Key...


  • Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:Collabera is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our internal employees via phone. You will troubleshoot basic technical issues with MS applications and proprietary systems, and provide...


  • Phoenix, Arizona, United States Cardinal Logistics Management Full time

    AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYERJob Summary: Cardinal Logistics Management seeks a Customer Support Specialist to provide administrative and customer service support to clients, internal employees, and outside vendors. The ideal candidate will coordinate the movement of freight via all modes of transportation, ensuring timely and accurate...


  • Phoenix, Arizona, United States Oracle Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key ResponsibilitiesField and resolve post-sales non-technical customer inquiries...


  • Phoenix, Arizona, United States STERIS Full time

    Job SummaryThe Customer Repair Support Specialist provides onsite services to Customers within a Market Geography, including analysis of repair trending, inventory management, and Customer Engagement with the intent to reduce or limit the need/number of Device and Instrument repairs and ensure surgical assets are Procedure Ready.Key ResponsibilitiesReviews...


  • Phoenix, Arizona, United States PuroClean Restoration Specialist of Scottsdale Full time

    PuroClean Restoration Specialist - Pack-Out & Fire TechnicianAre you looking for a challenging and rewarding career in the restoration industry? As a Pack-Out & Fire Technician with PuroClean Restoration Specialists, you will play a critical role in helping people recover and rebuild after disasters. We are seeking a reliable and detail-oriented individual...


  • Phoenix, Arizona, United States MetroSys Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to provide technical support across multiple local locations. The ideal candidate will be responsible for troubleshooting hardware and software issues, setting up and configuring desktop systems, and providing general IT support to employees.Key Responsibilities:Provide...


  • Phoenix, Arizona, United States Apex Systems Full time

    Job SummaryTechnical Support SpecialistAt Apex Systems, we are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to our internal users. As a key member of our IT team, you will be responsible for ensuring that our employees have the tools and resources they need to perform their roles effectively.Key...


  • Phoenix, Arizona, United States Actalent Full time

    Job Title: Product Support SpecialistJob Summary:We are seeking a highly skilled Product Support Specialist to join our team at Actalent. As a Product Support Specialist, you will be responsible for overseeing the entire lifecycle of semiconductor tools, from design and manufacturing to installation and maintenance.Key Responsibilities:Oversee the entire...


  • Phoenix, Arizona, United States Park Place Technologies Full time

    Job Title: Technical Support SpecialistJob Summary:Park Place Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide level three technical support on data center equipment and possess specific original equipment manufacturer (OEM) product knowledge of server, storage, or...


  • Phoenix, Arizona, United States OneStep Full time

    Job Title: Network Support SpecialistOne Step Retail Solutions is seeking an experienced Technical Support Specialist to join our external facing Network Support Specialist team at our headquarters in Phoenix, AZ.Key Responsibilities:Install and troubleshoot Windows 2000 and XP workstation Windows7 and servers 2003 and 2008Install and troubleshoot...


  • Phoenix, Arizona, United States Link Up Overseas Full time

    About the job Administrative Support Specialist - Remote WorkThe Customer Service / Administrative Support Specialist will provide a wide variety of administrative and staff support services for our claims coordination team. Please note that this is a remote position.We will provide you with the equipment as long as you have your own high-speed internet...


  • Phoenix, Arizona, United States Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Applied Materials. The successful candidate will be responsible for providing technical support to our customers, including escalations, fleet performance, system installations, and upgrades.Key ResponsibilitiesProvide technical support to customers, including...