Customer Support Specialist
4 weeks ago
Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.
Job Summary:
The Customer Support Specialist will provide exceptional customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.
Key Responsibilities:
Provide stellar customer service over the phone.
Deliver excellent live chat support for all students.
Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
Become familiar with LMS, Student Portal, GCU Media, and eBooks.
Requirements:
Must be customer service focused.
Must have a positive attitude and a willingness to learn new concepts.
Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
Must have basic knowledge of PC or Mac computer navigation.
Must have the ability to think critically.
Ability to type 30 wpm while interacting with callers and system-based tools.
Must be willing to work some nights and/or weekends.
May be required to take a job assessment test.
Commitment to this role for at least one semester is strongly preferred.
Work Environment:
Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust. Involves frequent positioning in front of a computer screen/monitor and keyboard/mouse.
Pay Rate:
Minimum Wage
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