Customer Care Specialist

4 days ago


Phoenix, Arizona, United States Serenity Healthcare Full time
Revolutionize Healthcare with Serenity Healthcare

Serenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. We are seeking a Customer Care Specialist to join our team in Phoenix - Biltmore office.

Job Summary

As a Customer Care Specialist, you will be responsible for helping patients heal using TMS treatment. You will build relationships with patients based on gratitude, provide one-on-one coaching and commitment to patients during treatment, and work autonomously to determine goals and best coaching strategies.

Responsibilities
  • Build relationships with patients based on gratitude
  • Provide one-on-one coaching and commitment to patients during treatment
  • Work autonomously to determine goals and best coaching strategies
  • Own outcomes of patient treatment
Qualifications
  • High School Diploma/GED
  • Strong customer service mindset
  • Three years' work experience in customer service required
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals
About Serenity Healthcare

Serenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. We are committed to providing patients with access to TMS treatment and revolutionizing the field of healthcare.

Benefits of working with Serenity Healthcare include:

  • Launch a career in healthcare with no experience
  • Serenity covers 90% of the premium for insurance benefits (Medical, Dental, Vision)
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Paid TMS training program
  • Employee access to Serenity's treatment options


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