Client Success Strategist
2 weeks ago
Join our vibrant Customer Success team at Expert Institute, where we prioritize building strong client relationships and enhancing retention rates. As a key member of our team, you will serve as both a representative of our organization and a trusted advisor to our clients.
Your Role
In this position, you will:
- Manage and nurture a portfolio of high-value subscription accounts.
- Establish and maintain robust relationships with our attorney clients through various communication channels, including phone calls and emails.
- Oversee client interactions, monitor account health, and collaborate closely with the Sales team to prepare accounts for renewal.
- Present tailored proposals and engage in pricing discussions with renewing clients.
- Strategically promote increased utilization of our services within each firm to maximize retention.
- Work in tandem with our Medical and Research teams to ensure an exceptional client experience.
- Bring enthusiasm, energy, and a strategic approach to delivering superior service.
- Stay informed on the latest trends and developments within the legal industry.
- Assist fellow Customer Success and Sales team members with various tasks and projects as required.
Why Join Us?
At Expert Institute, we are committed to your professional growth. Our leadership team values development and training, ensuring that every member has a clear path to success. High achievers are rewarded with exclusive opportunities, including an annual trip to a desirable destination (subject to public health guidelines).
If you are eager to achieve ambitious goals and contribute to growth in a rapidly evolving tech sector, we encourage you to consider this opportunity.
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