Senior Event Coordinator

2 weeks ago

Washington, United States Compass Group USA Full time
Senior Event Coordinator

Job Overview:
As a Senior Event Coordinator at Compass Group USA, you will play a pivotal role in managing guest relations within a Conference Center. Your leadership will guide a team of coordinators and receptionists, ensuring that all guest requirements are met with exceptional service.

Key Responsibilities:
  • Collaborate with various departments to communicate and fulfill customer needs effectively.
  • Work closely with the Sales Training Department to arrange and reserve spaces for trainings and meetings.
  • Maintain constant communication with clients to stay updated on any changes or feedback.
  • Act as a liaison between the Conference Center and clients, ensuring smooth operations.
  • Utilize room reservation software to prepare all group service orders.
  • Coordinate with Audio Visual & Conference Services to meet room setup and A.V. requirements.
  • Partner with the Food & Beverage Department to ensure high-quality service and address customer feedback.
  • Assist in analyzing the Training Center's operations and report any issues to management.
  • Contribute to the creation of quarterly Operational Review reports, including data compilation and presentation preparation.

Preferred Qualifications:
  • Bachelor's degree is preferred, but relevant experience in conference services is also valued.
  • A minimum of two years of experience in a hotel or conference center setting.
  • Stay informed about industry trends and best practices.
  • Demonstrate superior communication and problem-solving skills.
  • Possess excellent computer skills, particularly in Excel and PowerPoint.
  • Exhibit a proactive approach to adapt to business changes.
  • Uphold the highest standards of integrity and ethical conduct.
  • Show exceptional customer service skills.

About Compass Group USA:
Compass Group USA is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, including those with a criminal history, in accordance with applicable laws. Join us and be part of a team that values your contributions and fosters your professional growth.

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