Sales and Customer Experience Director

6 days ago


New York, New York, United States Chico's Full time

As a Sales Lead at Chico's, you will be responsible for driving sales and promoting a customer-focused culture in our stores. Your goal will be to establish clear expectations, motivate your team, and achieve sales and productivity goals.



Key Responsibilities

  • Drive Sales and Results: Establish and communicate clear sales expectations, hold yourself and your team accountable, and perform basic operational activities such as opening and closing duties.
  • Build High-Performing Teams: Motivate and inspire your team, promote a shared vision, and model core values.
  • Deliver Exceptional Customer Experience: Model and teach the Most Amazing Personal Service (MAPS) principles, offer a cohesive omni-channel experience, and build a solid customer following.
  • Talent Development: Support and implement training programs, develop store associates, and drive associate and team engagement.


Other duties as assigned.



Requirements

  • High school diploma or equivalent
  • 1+ year retail or sales management experience preferred
  • Must be 18 years of age or older
  • Excellent communication, verbal and written skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Knowledge of administrative aspects of store operations
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to communicate with customers
  • Regular attendance and flexible work schedule required


Physical Requirements

  • Constant Walking/Standing- 67-100% of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift


Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.


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