Hotel Lounge Experience Director
1 day ago
We are seeking a skilled and charismatic Hotel Lounge Experience Director to lead our boutique hotel's lounge operations in New York City.
Job DescriptionThe ideal candidate will have exceptional interpersonal skills, be able to multitask with ease, and possess a passion for delivering exceptional guest experiences. Responsibilities include:
- Greeting and seating guests in a warm and welcoming manner, setting the tone for an unforgettable stay.
- Serving as a key liaison between guests and management, ensuring that any issues or concerns are promptly addressed and resolved.
- Training and mentoring floor staff to deliver outstanding service, promote a positive work environment, and uphold high standards of hospitality.
- Building strong relationships with regular guests, locals, hotel patrons, and VIPs, creating a loyal following and driving repeat business.
- Maintaining a thorough understanding of hotel policies and procedures, upholding the highest levels of service quality and guest satisfaction.
To succeed in this role, you will require:
- Excellent communication and interpersonal skills, with the ability to effectively engage with guests from diverse backgrounds.
- A proven track record of providing exceptional customer service, resolving conflicts, and driving team success.
- Strong leadership and training skills, with the ability to motivate and develop team members to achieve their full potential.
Compensation for this position is estimated to be around $65,000 - $80,000 per year, depending on experience and qualifications. If you are a highly motivated and dedicated professional looking to take your career to the next level, we encourage you to apply.
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