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Client Engagement and Support Coordinator

2 months ago

Austin, Texas, United States Level Full time
Client Relations and Support Specialist

Location: Remote

Role Overview: Become an integral part of our team as a Client Relations and Support Specialist. This position plays a vital role in nurturing robust client connections and delivering outstanding support. The successful candidate will be adept at cultivating client loyalty and addressing inquiries with a constructive attitude.

This is a full-time, hybrid role that allows for a flexible work environment with periodic in-person engagements. Initial training will be conducted in person.

Working Hours: Standard business hours, Monday to Friday

  • Act as the primary liaison for clients, professionally addressing their needs and concerns
  • Inform clients about our services and ensure they recognize the benefits
  • Foster client relationships through consistent communication and follow-ups
  • Swiftly and effectively resolve client issues
  • Collaborate with the operations team to ensure smooth task execution
  • Gather testimonials, referrals, and online feedback
  • Formulate strategies to boost client satisfaction
  • Evaluate feedback for service enhancement
  • Oversee CRM system to maintain accurate client records

Requirements:

  • Demonstrated experience in client relations or a related field
  • Outstanding communication abilities
  • Strong interpersonal skills and capacity to build relationships
  • Positive outlook and resilience in facing challenges
  • Excellent organizational capabilities
  • Ability to work autonomously as well as collaboratively
  • Familiarity with CRM systems

Benefits:

  • Competitive salary commensurate with experience
  • Unlimited Paid Time Off after a specified period
  • Health insurance coverage
  • All-expenses-paid team celebration trip at year-end
  • Remote work flexibility with occasional in-person collaboration
  • Opportunities for professional development