Client Success Support Specialist
2 weeks ago
We are a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Our mission is to deliver high-quality leads to various industries, and we're committed to building strong relationships with our clients.
We adhere to six core values that guide our decisions and actions when dealing with our clients, co-workers, service providers, and the company itself.
Our Core Values:
- Deliver excellent results
- Bring a proactive, solution-oriented attitude
- Act with integrity and respect
- Communicate directly and honestly
- Do what you say you are going to do
- Always learn and try new things
Job Description
We're seeking a highly motivated and organized Client Success Support to join our team. As a Client Success Support, you will be responsible for developing and maintaining strong relationships with assigned clients, providing ongoing support to our Client Success Managers, and driving client retention.
Key Responsibilities:
- Develop and maintain strong relationships with assigned clients
- Provide ongoing support to Client Success Managers and Senior Client Success Managers
- Proactively engage with client success managers to ensure their satisfaction and identify opportunities for upselling or cross-selling
- Conduct regular check-ins with clients to assess their needs and provide ongoing support and guidance
- Collaborate with cross-functional teams to align client needs with our products or services
- Coordinate and facilitate client onboarding, ensuring a smooth and seamless transition from sales to implementation
- Track and report on key metrics, such as client satisfaction, usage patterns, and overall health of client accounts
- Act as the voice of the client within the organization, providing feedback and insights to drive product improvements and enhancements
- Identify and resolve any issues or escalations in a timely and effective manner
Requirements:
To be successful in this role, you will need:
- Minimum of 2 years of experience in a client-facing role, call center operations, account management, or customer success
- Proven track record of managing client relationships and driving client satisfaction and retention
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients
- Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset
- Ability to collaborate effectively with cross-functional teams and manage multiple client accounts simultaneously
- Familiarity with CRM software and other relevant tools and technologies
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Strong attention to detail
- Proficiency in Microsoft Suite, especially Excel
Benefits:
We offer a comprehensive benefits package, including:
- Dental Insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
We're an equal opportunities employer and welcome applications from diverse candidates.
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