Radiology Support Specialist

1 month ago


Pittsburgh, Pennsylvania, United States RAYUS Radiology Full time
Radiology Support Specialist Job Description

RAYUS Radiology is seeking a highly skilled Radiology Support Specialist to join our team. As a Radiology Support Specialist, you will play a critical role in providing exceptional service to healthcare facilities, patients, and internal and external customers.

Key Responsibilities:
  • Provide exceptional patient care and customer service to ensure client satisfaction.
  • Efficiently draft X-Ray reports and verify required cross-sectional images.
  • Remediate exceptions and outstanding/past due items on worklist.
  • Work closely with Radiologists, clients, and peers to identify and resolve issues.
  • Execute critical findings and super-stat process with 100% documentation to meet TAT expectations.
  • Fulfill job duties in a high-volume, fast-paced environment and meet productivity targets.
  • Utilize technology to verify accuracy and availability of information.
  • Obtain required patient information in an efficient and timely manner to meet TAT and SLA expectations.
  • Own and resolve issues to move things to the next step in process.
  • Establish strong rapport with all clients, team members, and physicians.
  • Develop professional and healthy working relationships with others.
  • Identify process improvement ideas and participate in optimizing workflow.
  • Act in accordance with company mission, vision, and values at all times.
  • Adhere to the company's code of conduct, policies, procedures, processes, and protocols.
Requirements:
  • High school diploma or GED required.
  • A minimum of 1 year of experience in a healthcare setting or customer service role.
  • Preferred: Education - An associate or bachelor's degree in business or healthcare administration or another related field.
  • Preferred: Experience - Previous experience in Radiology and/or a high-volume call center.

RAYUS Radiology is an EO Employer/Vets/Disabled. We are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients.

We bring brilliance to health and wellness. RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.



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