Claims Care Specialist
2 days ago
**About the Role**
As a Claims Care Representative at Homesteaders Life Company Corp, you will play a vital role in supporting policyholders, beneficiaries, and other stakeholders throughout the claims process. Your primary responsibility will be to provide exceptional customer service, ensuring a smooth and efficient experience for all parties involved.
Key Responsibilities:
- Claims Processing: Review, verify, and process claim submissions in accordance with company policies and legal requirements.
- Customer Support: Assist customers in completing claims forms, gathering necessary documentation, and submitting claims for processing. Update and maintain customer records and data in the system.
- Communication: Collaborate with internal departments, such as underwriting, legal, and compliance, to ensure complex claims are handled efficiently.
- Performance Metrics: Meet or exceed performance targets related to claim resolution time, accuracy, and customer satisfaction.
Requirements:
- Education: Equivalent to a high school degree.
- Experience: Prior experience in customer service, claims processing, or a related field, ideally within the insurance industry.
- Skills: Strong communication and interpersonal skills, with the ability to explain complex information clearly and empathetically. Attention to detail and accuracy in reviewing claims documents and processing information. Problem-solving skills and the ability to handle difficult conversations with professionalism.
- Technical Skills: Proficiency in using CRM systems, claims management software, and other relevant tools.
What We Offer:
- Competitive Compensation: An excellent salary and benefits package.
- Work-Life Balance: A hybrid work environment that allows for flexibility and work-life balance.
- Professional Growth: Opportunities for professional growth and development within the company.
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