Field Operations Specialist

2 weeks ago

Tustin, California, United States SG HOMECARE INC Full time
Job Overview

Position Summary

The Field Navigator is responsible for executing a variety of tasks to cultivate essential partnerships within the healthcare sector. This role primarily operates in the field, overseeing inventory management at various healthcare facilities, including hospitals, clinics, and physician offices. The Field Navigator collaborates closely with onsite medical personnel and other operational teams at SG HOMECARE INC, ensuring exceptional customer service to uphold client relationships and assist them in navigating the company's offerings.

Key Responsibilities

  • Engage with multiple healthcare facilities, groups, and clients in a field setting.
  • Act as the primary liaison for case management, discharge coordinators, and medical staff.
  • Provide guidance to medical groups and other provider organizations regarding available products and services.
  • Address and resolve issues in collaboration with medical groups and relevant onsite departments.
  • Conduct training sessions, presentations, and product education as required.
  • Manage and oversee inventory maintained at hospitals, clinics, or physician offices.
  • Request necessary authorizations through the designated portal.
  • Develop and implement processes and policies to enhance overall business operations.
  • Identify and track qualified prospects to enrich the sales pipeline.
  • Perform additional duties as assigned.

Qualifications

  • Minimum of 3 years of experience in customer service.
  • High School diploma or GED; two years of college or equivalent work experience preferred.
  • At least three years of experience in a related industry.
  • Self-motivated, detail-oriented, and proactive.
  • Comply with all safety and regulatory standards.
  • Excellent verbal and written communication skills.
  • Familiarity with industry practices, including equipment, logistics, and insurance guidelines.
  • Strong problem-solving abilities to propose effective solutions.
  • Capability to manage multiple projects simultaneously.
  • Proficient in word processing, spreadsheets, and Microsoft Office applications.
  • Valid driver's license in good standing is required.

Work Environment and Physical Demands

The conditions described are representative of those an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment: Standard office environment; tasks are typically performed without exposure to adverse environmental conditions; frequent interaction with staff and the public.

Physical Requirements: Ability to work in an office setting; stand or sit for extended periods; operate office equipment, including a computer keyboard; light lifting, carrying, pushing, and pulling; ability to communicate verbally to exchange information.

Vision: Normal visual range with or without correction; sufficient vision to read computer screens and printed materials; ability to operate assigned equipment.

Hearing: Normal audio range with or without correction.

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