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Field Operations Specialist

2 months ago

Tustin, California, United States SG HOMECARE INC Full time
Job Overview

Position Summary

The Field Navigator is tasked with a diverse array of responsibilities aimed at cultivating essential partnerships. This role is predominantly field-based, focusing on the management of inventory across various healthcare facilities, including hospitals, clinics, and physician offices. The Field Navigator will collaborate closely with onsite healthcare personnel and other operational teams within SG HOMECARE INC. Exceptional customer service is a key requirement to uphold client relationships and assist them in navigating the company's offerings.

Key Responsibilities

  • Engage with multiple healthcare facilities, groups, and clients in the field.
  • Act as the primary liaison for case management, discharge coordinators, and medical staff.
  • Provide assistance to medical groups and other provider entities regarding available products and services.
  • Address and resolve issues in collaboration with medical groups and relevant onsite departments.
  • Conduct training sessions, presentations, and product education as required.
  • Oversee and manage inventory maintained at hospitals, clinics, or physician offices.
  • Request necessary authorizations through the designated portal.
  • Develop and implement processes and policies to enhance overall business operations.
  • Identify and track qualified prospects for the sales pipeline.
  • Perform additional duties as assigned.

Qualifications

  • Minimum of 3 years of experience in customer service.
  • High School diploma or GED; two years of college or equivalent work experience preferred.
  • At least three years of experience in a related industry.
  • Self-motivated, detail-oriented, and proactive.
  • Comply with all safety and regulatory standards.
  • Excellent verbal and written communication skills.
  • Familiarity with industry practices, including equipment, logistics, and insurance protocols.
  • Strong problem-solving abilities to propose effective solutions.
  • Capability to manage multiple projects simultaneously.
  • Proficient in word processing, spreadsheets, and Microsoft Office applications.
  • Must hold a valid driver's license in good standing.

Work Environment and Physical Demands

The conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Work Environment: Standard office environment; tasks are typically performed without exposure to adverse environmental conditions; frequent interaction with staff and the public.

Physical Requirements: Ability to work in an office setting; stand or sit for extended periods; operate office equipment, including a computer keyboard; light lifting, carrying, pushing, and pulling; ability to communicate verbally to exchange information.

Vision: Normal visual range with or without correction; sufficient vision to read computer screens and printed materials; ability to operate assigned equipment.

Hearing: Normal audio range with or without correction.