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Housing Support Specialist

2 months ago

Tustin, California, United States The Salvation Army USA Western Territory Full time

Mission Statement

The Salvation Army is a global organization that operates as a part of the universal Christian church. Our message is rooted in biblical teachings, and our ministry is driven by the love of God. We aim to share the gospel of Jesus Christ while addressing human needs without discrimination.

Position Overview

The Housing Support Specialist plays a crucial role in delivering comprehensive, strength-based, and harm-reduction case management services focused on housing. This includes, but is not limited to, assisting individuals in overcoming obstacles to become housing-ready, scheduling appointments, coordinating the collection of housing documentation, crafting personalized housing plans, and developing budgets to facilitate the transition into stable housing. The Specialist also connects individuals with both on-site and off-site resources, aids in housing applications, and advocates for housing solutions. Additionally, this role involves exploring various housing options and fostering relationships with landlords and property managers to ensure effective access to housing services.

Key Responsibilities

Case Management:

  • Deliver holistic, strength-based, and harm-reduction-focused case management efficiently and effectively.
  • Maintain an active caseload of clients.
  • Collaborate with clients to eliminate barriers that impede their housing focus.
  • Create tailored case plans and conduct assessments to provide appropriate services.
  • Engage with clients bi-weekly to monitor progress.
  • Keep the caseload tracking system updated.
  • Document client interactions weekly in both internal and external databases.
  • Assist clients in obtaining necessary housing documentation.
  • Facilitate weekly life skills workshops covering topics such as budgeting and tenant responsibilities.
  • Employ conflict resolution and crisis intervention techniques when necessary.

Housing Navigation:

  • Develop individualized, client-centered housing strategies.
  • Conduct regular visits to maintain client engagement.
  • Research and assess various housing options suitable for low-income individuals and seniors, while building rapport with landlords and property managers.
  • Maintain an updated list of available housing options, including low-income apartments and supportive living arrangements.
  • Assist clients in finding and securing permanent housing through outreach to relevant stakeholders.
  • Create exit plans with clients to facilitate their transition into housing.
  • Provide training and support to new hires, interns, and volunteers as needed.

Documentation:

  • Ensure accurate record-keeping, including housing documents, client goals, and monthly reports.

Compensation: $24.00-$26.00 per hour

Core Competencies:

  • Analytical skills to synthesize information and develop effective policies.
  • Problem-solving abilities to identify and resolve issues promptly.
  • Strong oral and written communication skills for diverse situations.
  • Project management skills to prioritize tasks and ensure accountability.
  • Teamwork capabilities to foster a positive work environment.

Working Conditions:

Ability to perform physical tasks such as walking, standing, bending, and lifting up to 40 lbs. Proficiency in operating standard office equipment and maintaining good physical and mental health is essential.

Qualifications:

  • Understanding of The Salvation Army's Christian mission is essential.
  • Bachelor's degree in Social Work or related field preferred.
  • Minimum of one year of experience in case management, particularly with individuals facing recovery, mental health challenges, or homelessness.
  • Familiarity with HMIS preferred.

Skills and Abilities:

  • Valid driver's license and clean driving record.
  • Bilingual in English and Spanish preferred.
  • Effective communication and engagement skills with diverse stakeholders.
  • Ability to adapt in a fast-paced environment and manage time effectively.
  • Experience in tenant-landlord relations is beneficial.