Customer Service Representative

4 days ago


Lexington, Kentucky, United States Phoenix Senior Living Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Concierge at Phoenix Senior Living. As a key member of our community, you will be responsible for providing exceptional service to our residents, families, and visitors.

Key Responsibilities
  • Customer Experience
    • Ensure a warm and welcoming atmosphere for visitors, guests, and residents in the community entry area.
    • Provide beverages and refreshments to visitors and guests.
    • Manage appointments for residents and family members, including hairdressers, transportation, and other services.
    • Send get well and sympathy cards to residents and families as needed.
  • Communication
    • Answer incoming calls and resident calls within two to three rings with a professional greeting message.
    • Take complete messages with pertinent information and communicate them to the intended recipient.
    • Offer a community overview to callers and determine who to forward them to.
  • Administrative Support
    • Assist the Associate Director/HR Designee in the community recruitment process.
    • Provide computer data entry and other general administrative duties as assigned.
Requirements
  • Education and Experience
    • High School Diploma/GED required.
    • Proven customer service experience and skills.
    • Microsoft Office required.
    • Able to multitask and work independently.
    • Knowledge and experience in the Senior Living Industry preferred.


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