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Client Services Associate
2 months ago
Location : Minneapolis, MN
Job Type: Full-time
Job Number: 24NP840JSS037
Department: NorthPoint Health & Wellness
Division: NP Appointments/Call Center
Description
NorthPoint Health & Wellness Center, a cutting-edge multicultural, community-focused medical and dental facility, is in search of an individual who is proficient in Hmong as well as English, enjoys engaging with the public, possesses excellent communication abilities, and has a passion for assisting others while serving the community to become a part of their Guest Services team as a Client Services Associate.
Position Overview:
This is a full-time, benefit-eligible role classified internally as an Office Specialist III.
Key Responsibilities:
- Welcome and check in patients upon arrival, manage appointment notifications for providers through the scheduling system, oversee patient flow in the waiting area, and provide HIPAA and Data Privacy information to patients while documenting in Epic.
- Coordinate scheduling for medical, dental, behavioral health, and optometry appointments via phone and in-person using Epic, Cadence, Prelude, and Dentrix systems.
- Gather demographic information from patients, verify and update records as necessary, establish new patient accounts, and create accurate guarantor and insurance accounts.
- Process payments for co-pays and scan medical insurance cards.
- Confirm insurance coverage for appointments; gather financial information and assess eligibility for NorthPoint's sliding scale fee when required.
- Arrange interpreter services for patients during appointment scheduling and coordinate transportation services for patients with scheduled appointments when applicable.
- Manage incoming calls to the clinic as needed; perform End of Day (EOD) duties and other assigned tasks.
Qualifications:
- One of the following:
- Two years or more of office clerical experience.
- Two years or more of relevant post-high school education.
- 18 months or more of office clerical experience combined with completion of the Office Specialist Pathway Training program.
- One year or more of office clerical experience combined with completion of the Human Services Pathway Training program.
- Fluency in Hmong and English, both verbally and in writing.
Preferred Skills:
- Experience with Epic, Dentrix, or other electronic health record (EHR) systems.
- Background in front desk operations and handling confidential information.
- Experience in a medical/dental office environment.
- Proficiency in Microsoft Office suite (Excel, Outlook, Teams & Word).
Knowledge and Abilities:
- Understanding of HIPAA security and privacy regulations.
- Ability to communicate effectively with individuals who have limited English proficiency and/or non-English speaking clients.
- Capacity to work collaboratively with diverse individuals from various cultural and lifestyle backgrounds in a respectful manner.
- Skill in managing multiple complex tasks and prioritizing to meet deadlines.
- Exceptional customer service skills with a professional demeanor and the ability to handle sensitive issues tactfully.
- Ability to interpret and process complex information from various sources.
About NorthPoint Health & Wellness Center:
NorthPoint Health & Wellness Center is committed to providing culturally responsive, integrated, holistic primary health and social services that enhance community well-being and the lives of those we serve.
About Hennepin County:
Hennepin County is the largest county government organization in Minnesota, dedicated to improving the health, safety, and quality of life for residents and communities. Our mission aligns with transformative services that reduce disparities and create opportunities for all.
Our employees enjoy competitive benefits and a positive workplace culture, including meaningful work that impacts the community, competitive pay, work-life balance, and opportunities for growth.
