Service Continuity Specialist

3 days ago


Troy, Michigan, United States Medical Services Company Full time
About Medical Services Company

Medical Services Company is a family-owned and operated business that has been a leading provider of durable medical equipment and respiratory services for over 70 years.

We are proud to have been recognized as a Top Workplace to work by the NorthCoast 99 Award and have received the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

Job Summary

We are seeking a highly skilled Service Continuity Specialist to join our team. The successful candidate will be responsible for ensuring the continuity of medical services to our patients, including the management of oxygen equipment and billing.

Responsibilities
  • Run daily reports to identify patients eligible for Reasonable Useful Life (RUL) or Restart replacements.
  • Monitor and update patient demographic, insurance, and billing information to ensure accurate billing.
  • Qualify revenue by reviewing documents and ensuring compliance with RUL/Restart requirements.
  • Complete daily follow-up process to ensure prompt payment from patients.
  • Order intake for RUL/Restart orders and bill oxygen contents for Medicare patients beyond 36 months.
Requirements
  • Graduate of an accredited high school or GED equivalent.
  • Strong experience in Medicare, Medicaid, and Commercial Payer HME CMN.
  • Experience in HME/DME referral intake and/or billing is helpful.
  • Progressively responsible reimbursement experience in HME.
  • Ability to understand reimbursement implications due to industry changes.
  • Strong verbal and written communication skills.
  • TEAM Player with excellent interpersonal and organizational skills.
  • Extensive computer use requires strong typing ability (at least 40 WPM).
  • Strong telephone skills.
Benefits
  • Competitive pay.
  • Advancement opportunities.
  • Medical, dental, and vision insurance.
  • HSA account with company contribution.
  • Pet insurance.
  • Company-provided life and AD&D insurance.
  • Short-term and long-term disability.
  • Tuition reimbursement program.
  • Employee assistance program (EAP).
  • Employee referral bonus program.
  • 401(k) with matching program and Roth IRA.
  • Company discounts.
  • PayActive/on-demand pay.
  • Paid vacation, sick days, you days, and holidays.


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