Quality Assurance Specialist

2 months ago


Troy, Michigan, United States Proctor Loan Protector Full time
About Proctor Loan Protector

We are a leading provider of comprehensive insurance products and service solutions for financial institutions. Our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Quality Assurance Specialist

As a Quality Assurance Specialist at Proctor Loan Protector, you will play a critical role in ensuring the accuracy and quality of our insurance information. You will be responsible for performing quality reviews to assure that staff is updating insurance information accurately and taking calls according to the client's specifications.

Key Responsibilities:
  • Perform quality reviews to ensure accuracy and quality of insurance information
  • Review and analyze data to identify trends and discrepancies
  • Compile and document discrepancies for training and trend analysis
  • Identify error trends within processes and report to leadership
  • Work well in a team environment and prioritize workflow in a fast-paced environment
Requirements:
  • High School Diploma or equivalent work experience
  • Strong organizational and analytical skills
  • Proficient in Windows-based environment, specifically Word, Excel, and Access
  • Quality/Production must meet or exceed standards
  • Attendance, professionalism, and a positive attitude are essential
Physical Requirements:
  • Repetitive motion, manual dexterity, and arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone
  • Sedentary work, ability to sit at a desk for 7-8 hours per day
Why Join Our Team?

We are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, we offer career paths and opportunities for our teammates to develop and succeed. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.



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