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Customer Experience Specialist
2 months ago
We are a leading automotive retailer, part of the Asbury Automotive Group, a Fortune 500 company. Our mission is to redefine the traditional dealership model through innovative technologies and a commitment to our team members, guests, and partners.
Job SummaryWe are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be the face of our dealership for service customers, responsible for presenting and selling needed products and services in a professional manner.
Key Responsibilities- Greet customers in a timely and friendly manner, obtaining pertinent vehicle information.
- Actively promote and build rapport with customers to promote customer satisfaction and retention.
- Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications.
- Generate and provide customers with a complete and accurate estimate of repair.
- Establish and communicate completion time of repair with customers and technicians.
- Answer incoming service calls and maintain and schedule service appointments.
- Follow prescribed procedures for customer post-follow-up, resulting in return visits, increased sales, and admirable CSI.
- Strictly follow the manufacturer's warranty guidelines and procedures.
- Conduct business in an honest manner, maintaining the manufacturer's Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores.
- Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of customer, company, and manufacturer information, as well as customers' vehicles and property.
- Previous automotive Service Advisor experience is heavily preferred.
- Must be a minimum of eighteen years of age.
- Must have a valid driver's license.
- Must be able to pass pre-employment screening (background & drug test).
We offer a comprehensive benefits package, including:
- Paid holidays & paid time off.
- Deferred Holiday Pay Match.
- Paid training.
- Stock Awards (select management and front-line team members eligible).
- Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
- Up to 12 weeks paid pregnancy leave (disability leave).
- Paid Parental Leave.
- Health savings.
- Flex spending accounts (tax-free).
- Short-term and Long-term disability plans.
- Life Insurance (Whole Life and Term).
- 401k with company match.
We offer opportunities for professional growth and development, including:
- Digital career path tool to assist with career development.
- Continuous training through Asbury's Internal Learning Management System.
- Student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Opportunities to join our community service initiatives, which includes paid volunteer hours.
- Aggressive Employee referral program with bonus opportunities.
