Bilingual Customer Support Representative

4 weeks ago


Mesa, Arizona, United States Sherwin-Williams Full time

We are seeking a highly skilled Bilingual Customer Support Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional support to our wholesale and retail customers, answering questions, and recommending products.

Key Responsibilities:

  • Provide excellent customer service and sales support
  • Assist customers in understanding and finding the right products
  • Build trust relationships with customers
  • Process sales transactions accurately
  • Follow and achieve sales goals
  • Maintain precise work order files and formulas
  • Stock shelves and set up displays
  • Load/unload delivery trucks and assist with deliveries
  • Maintain in-stock and presentable condition of assigned areas
  • Comply with inventory control procedures
  • Make suggestions to improve sales

Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Unrestricted Driver's License
  • High School diploma or GED
  • At least one (1) year experience in delivery, retail, or customer service
  • Previous work experience selling paint and paint related products
  • Previous work experience operating tinting and mixing equipment


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