Bilingual Customer Support Representative
4 weeks ago
We are seeking a highly skilled Bilingual Customer Support Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional support to our wholesale and retail customers, answering questions, and recommending products.
Key Responsibilities:
- Provide excellent customer service and sales support
- Assist customers in understanding and finding the right products
- Build trust relationships with customers
- Process sales transactions accurately
- Follow and achieve sales goals
- Maintain precise work order files and formulas
- Stock shelves and set up displays
- Load/unload delivery trucks and assist with deliveries
- Maintain in-stock and presentable condition of assigned areas
- Comply with inventory control procedures
- Make suggestions to improve sales
Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
- Unrestricted Driver's License
- High School diploma or GED
- At least one (1) year experience in delivery, retail, or customer service
- Previous work experience selling paint and paint related products
- Previous work experience operating tinting and mixing equipment
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