Employee Relations Specialist

1 week ago

Tampa, Florida, United States Quest Diagnostics Full time
Job Summary

We are seeking a highly skilled Employee Relations Specialist to join our team at Quest Diagnostics. As an Employee Relations Specialist, you will play a critical role in maintaining a positive and productive work environment by providing guidance, support, and coaching to employees and managers on performance improvement, employee development, and corrective actions.

Key Responsibilities
  • Coaching and Counseling: Provide consistent coaching, expertise, and consultation to internal customers in areas of behavior modification, conflict resolution, and disciplinary issues, ensuring alignment with company values, policies, and procedures.
  • Investigations and Resolutions: Investigate and resolve workplace issues, including moderately complex issues such as discrimination, harassment, and workplace violence, as well as employee performance concerns.
  • Partnerships and Collaborations: Partner with other departments, such as EHS, to maintain a safe work environment consistent with company policy and state/federal regulations, and collaborate with Compliance on investigations and Benefits on issues related to LOA and RTW.
  • Performance Evaluations and Development: Advise managers and supervisors on performance evaluations, feedback, and recognition techniques, and assist in establishing measurements and standards.
  • Employee Relations Support: Provide guidance and support to employees and managers on federal and state employment laws, ensuring legal compliance, and facilitate communication between employees, management, and other HR functions as needed.
  • Documentation and Record-Keeping: Assemble and review records, reports, and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols.
  • Knowledge and Compliance: Maintain current knowledge of policies, guidelines, and employment laws across all regions and functions, and assist in researching, compiling documentation, and developing responses for litigation or EEOC charges.
  • Accommodations and Support: Assist managers and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence, and work collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP), and other HR functional areas to resolve more complex complaints or issues.
  • Confidentiality and Compliance: Maintain the confidentiality of information, protect the assets of the company, report non-compliance, and adhere to all applicable federal, state, and local laws and regulations, and company policies and procedures.
Requirements
  • Education: Bachelor's Degree
  • Experience: 3-5 years of Employee Relations experience, including familiarity with applicable state and federal regulations
  • Skills: Excellent interpersonal, verbal, and written communication skills, ability to research information and analyze data, and proficiency with Microsoft Office products (Excel, Word, PowerPoint)
  • Knowledge: Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc., and thorough knowledge of Human Resources philosophies, principles, and practices

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