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Client Relations Specialist

2 months ago

Tampa, Florida, United States Esri Full time
Career Opportunity:

Are you ready to advance your professional journey and shape your future? You are in the right place.


Overview:

The primary duty of the Client Relations Specialist is to address the concerns of builders and homeowners, ensuring that all projects are executed to their complete satisfaction.

This role requires a proactive problem solver with exceptional communication skills, demonstrating urgency and diligence in responses to both clients and colleagues.


Key Responsibilities:

Entry Level:
  • Respond to requests from builders and homeowners as necessary.
  • Initiate claims and manage the claims process with vendors.
  • Assess and diagnose product and installation challenges.
  • Collaborate with various departments to reduce service-related issues.
  • Identify recurring production problems that lead to service items and work with the production team to resolve them.
  • Schedule appointments for employee technicians and independent contractors.
  • Coordinate with external trades to facilitate repairs.
  • Prepare billing within the service department's quoted prices.
  • Handle challenging clients and situations effectively.
  • Perform efficiently in a dynamic, fast-paced environment.
  • Maintain confidentiality in sensitive situations and ensure timely follow-up on tasks.
  • Complete other assigned duties as required.

Required Skills and Qualifications:

Entry Level:
  • High school diploma or GED is mandatory.
  • Ability to present information clearly and respond to inquiries from managers, clients, and homeowners.
  • Strong interpersonal skills to foster professional relationships with builders, vendors, and team members.
  • Proactively identify and resolve conflicts and issues.
  • Organizational skills to maintain tracking systems for the ordering and production processes.
  • Excellent written and verbal communication abilities.
  • Capability to work independently and as part of a team without constant supervision.
  • Ability to adapt to changing work assignments and assist team members as needed.
  • Self-prioritization of tasks is essential.
  • Willingness to escalate issues when necessary.
  • Familiarity with internet, inventory, project management, and office software (including Microsoft Excel, Word, and Outlook).

Preferred Qualifications:
  • One year of relevant work experience.
  • Bilingual skills (English/Spanish) are advantageous.
  • Experience in service or hospitality sectors is a plus.

Job Competencies:
  • Basic technology skills, including proficiency in MS Office Suite.
  • Strong communication skills, particularly in written form.
  • High organizational and time management skills, with the ability to meet deadlines in a fast-paced environment.
  • Ability to take ownership of responsibilities and manage interpersonal relationships effectively.

Work Environment:

This position is based in an office setting, requiring the ability to sit for extended periods and operate standard office equipment.

If you enjoy collaborating with a close-knit team and assisting homeowners in realizing their dream homes, consider this opportunity.

Esri is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.