Community Support Specialist
2 weeks ago
- Comprehensive Medical, Dental, and Vision Coverage
- Life Insurance Options
- Disability Coverage
- 403b Retirement Plan
- Paid Time Off
- Paid Holidays
- Flexible Spending Accounts
- Employee Assistance Programs
Mental Health Resource Center is a nonprofit organization dedicated to delivering a diverse array of mental health and behavioral health services to the community. Our offerings include 24-hour emergency assistance, inpatient psychiatric care for individuals of all ages, and outpatient services such as medication management, case management, and counseling.
Job Summary
This position is perfect for someone who thrives in a collaborative environment and is committed to delivering behavioral health care and social services to community members.
The FACT Program operates as a multidisciplinary clinical team responsible for providing essential treatment, rehabilitation, and support services to adults facing severe and persistent mental health challenges. Our goal is to foster recovery, empowerment, self-determination, and informed decision-making for each participant in the FACT program.
Team members are tasked with delivering clinical and supportive services through advocacy, crisis intervention, assessments, evaluations, treatment planning, case management, and medication management. Participants also receive community referrals, education on symptoms, vocational and educational support, and training in social and interpersonal skills, along with assistance for their families and caregivers.
Most of a FACT team member's responsibilities are carried out in the community, with only about 15% of their time spent in an office setting. While company vehicles are provided, team members may also need to utilize their personal vehicles for service delivery and are eligible for mileage reimbursement.
The FACT team operates during and after standard business hours, sharing holiday and weekend duties, and members take turns carrying an emergency on-call phone.
Responsibilities
- Deliver treatment, rehabilitation, and support services in alignment with the FACT model, which is grounded in the Program for Assertive Community Treatment (PACT) framework.
- Ensure the accuracy, completeness, and confidentiality of clinical documentation.
- Conduct mental health status evaluations.
- Coordinate referrals to community providers and support services.
- Assist individuals with daily living activities, transportation, communication, and social skills.
- Provide education regarding symptoms, medications, and mental health topics.
- Act as the primary case manager for a designated group of individuals, promoting recovery, empowerment, self-determination, and informed decision-making for each FACT participant.
- A Bachelor's degree in Human Services or a related field is required.
- Prior experience working with adults facing severe and persistent mental health conditions (e.g., schizophrenia, bipolar disorder, borderline personality disorder) is essential.
- All FACT team members must meet vehicle driver requirements, including a valid driver's license, adequate automobile insurance, and a clean driving record.
- The role necessitates interaction with individuals experiencing serious mental health issues in various settings, including home environments, offices, hospitals, and locked units.
- Team members must demonstrate the ability to make sound, independent decisions daily, particularly in emergency situations.
- Strong communication skills are crucial, enabling effective interaction with internal and external stakeholders, including families, caregivers, community service providers, and other professionals.
Full-Time Position: Monday through Friday (with rotating weekends, on-call duties, and holiday responsibilities).
Mental Health Resource Center is an Equal Opportunity Employer. We value diversity and encourage applicants from all backgrounds to apply.
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