Client Support Specialist
2 weeks ago
Position Title: Client Support Specialist - Unified Communications
Overview:
As a vital member of our Client Support team, the Client Support Specialist will be instrumental in delivering outstanding assistance and product demonstrations to our clientele. This role emphasizes showcasing our Unified Communications solutions, including IP Phone systems complemented by a Webex integration. Ideal candidates will possess a robust background in Tier II customer support, demonstrating self-motivation and the ability to operate autonomously with minimal oversight.
Primary Responsibilities:
- Deliver comprehensive product and service demonstrations to clients, ensuring clarity on the features and advantages of the Unified Communications solutions.
- Showcase essential functionalities of the Unified Communications offerings, which include:
- Voicemail setup
- Call forwarding configuration
- Utilization of Webex for enhanced communication
- Serve as the main point of contact for clients, addressing inquiries and concerns with professionalism and expertise.
- Operate independently with limited supervision, ensuring all client interactions are managed efficiently and effectively.
- Engage in quarterly meetings to remain aligned with team objectives and company updates.
Qualifications:
- Demonstrated experience in a Tier II customer support capacity, with a strong focus on technical troubleshooting and client engagement.
- Thorough understanding of IP Phone systems and familiarity with Webex or comparable communication platforms.
- Exceptional communication abilities, capable of articulating complex technical concepts to clients in an understandable manner.
- Self-driven, with the capacity to work independently and manage time proficiently.
- Willingness to attend quarterly meetings for team collaboration.
Benefits:
- Comprehensive Health, Dental, and Vision Insurance
- Paid holidays and time off
- Opportunity to work remotely with minimal in-office requirements.
- Be part of a collaborative team that prioritizes innovation and client satisfaction.
About KC Installation, LLC:
As a trusted professional service partnership, we provide reliability, expertise, and peace of mind for all your network infrastructure management needs. Our clients rely on us for Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources tailored for Telecommunications Service Providers and OEMs.
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