Administrative Coordinator
3 days ago
We are seeking a highly skilled Administrative Coordinator to join our team at SERVPRO of Alexandria/Marlton/Morningside. As an Administrative Coordinator, you will be responsible for performing all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. You will also perform general office duties, such as drafting correspondence, filing, and creating reports.
Responsibilities:
- Provide excellent customer service
- Receive general phone calls and greet visitors
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry, including analyzing dispatch reports
- Coordinate crew and job scheduling
- Perform general administration duties
- Assist other departments, as needed
Requirements:
- 1+ year(s) of administrative or office-related experience and business experience
- Working knowledge of current business software technologies is required
- Experience in the commercial cleaning and restoration or insurance industry is desired
- Customer service experience, quality assurance, and scheduling a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate and proprietary software
- Minimum of HSD/GED, Associate's/Bachelor's degree preferred
- Ability to successfully complete a background check subject to applicable law
- Capable of working under pressure in a fast-paced environment
About SERVPRO of Alexandria/Marlton/Morningside:
SERVPRO of Alexandria/Marlton/Morningside is a team of dedicated professionals who are passionate about providing exceptional service to our customers. We are committed to making fire and water damage "Like it never even happened". We are seeking a highly skilled Administrative Coordinator to join our team and contribute to our mission.
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