Regional Support Specialist
3 weeks ago
We are seeking a highly skilled Regional Support Tech to join our team at Motion Recruitment Partners. As a Regional Support Tech, you will be responsible for providing high-level technical support to our regional offices and field locations.
Key Responsibilities:- Promptly and professionally respond to requests for technical assistance and escalations from the Managed Service Provider (MSP) helpdesk and others.
- Proactively visit field locations on a rotating basis to ensure IT equipment is effective, reliable, neatly and professionally installed, correctly inventoried, and user/site issues are addressed and/or escalated.
- Configure, deploy, and support various computer equipment, networking equipment, phones, hotspots, audio-video, and other equipment and software.
- Provide hands-on and after-hours support as needed to ensure the regional offices and field locations are fully operational.
- Communicate, resolve, and document issues in a professional and timely manner.
- Perform software installation and troubleshooting.
- Assist with various projects as needed.
- High School diploma
- Bachelor's degree in a relevant technical field preferred
- Minimum of 3 years prior service desk or similar IT experience required
- MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred
- High-level of proficiency with Windows 7, Windows 10, and Microsoft Office
- Entry-level understanding of networking principles
- Strong troubleshooting/problem solving skills
- Professional communication and customer service skills both written and oral
- Strong organizational skills with a keen ability to prioritize and multi-task
- Ability to work with minimal supervision
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
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