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Regional Support Specialist

1 month ago

Dallas, Texas, United States Motion Recruitment Partners LLC Full time

Job Title: Regional Support Specialist

Job Summary:

We are seeking a highly skilled Regional Support Specialist to provide high-level technical support to our regional offices. As a key member of our IT team, you will be responsible for deskside and field support, as well as assisting with the design, testing, implementation, and support of technology solutions in our regional offices and field locations.

Responsibilities:

  • Promptly and professionally respond to requests for technical assistance and escalations from our helpdesk and others.
  • Proactively visit field locations on a rotating basis to ensure IT equipment is effective, reliable, neatly and professionally installed, correctly inventoried, and user/site issues are addressed and/or escalated.
  • Configure, deploy, and support various computer equipment, networking equipment, phones, hotspots, audio-video, and other equipment and software.
  • Provide hands-on and after-hours support as needed to ensure our regional offices and field locations are fully operational.
  • Communicate, resolve, and document issues in a professional and timely manner.
  • Perform software installation and troubleshooting.
  • Assist with various projects as needed.

Requirements:

  • High School diploma
  • Bachelor's degree in a relevant technical field preferred
  • Minimum of 3 years prior service desk or similar IT experience required
  • MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred
  • High-level of proficiency with Windows 7, Windows 10, and Microsoft Office
  • Entry-level understanding of networking principles
  • Strong troubleshooting/problem solving skills
  • Professional communication and customer service skills both written and oral
  • Strong organizational skills with a keen ability to prioritize and multi-task
  • Ability to work with minimal supervision

Benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

About Us:

Motion Recruitment Partners LLC is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.