Restaurant Operations Manager

3 weeks ago


Gatlinburg, United States Chesapeake's Full time

Job Summary:

Chesapeake's is seeking a highly skilled and experienced Restaurant Manager to lead our team in the Sevier County area. As a Restaurant Manager, you will play a crucial role in supporting and decision-making for our restaurants, ensuring exceptional guest service and satisfaction.

Key Responsibilities:

  • Guest Service and Satisfaction: Establish and maintain a culture of guest service excellence, ensuring that every guest has a positive experience.
  • Food Quality and Safety: Oversee the preparation and presentation of food to ensure high-quality standards are met, and food safety protocols are followed.
  • Team Leadership: Recruit, train, and develop a high-performing team of FOH and BOH staff who are dedicated to delivering exceptional hospitality to our guests.
  • Operational Excellence: Assist the management team in executing plans to improve guest experience, increase guest loyalty, and achieve targeted budgets and goals.
  • Financial Management: Assist in controlling direct operating expenses, such as utilities, small-wares, and labor productivity, to minimize expenses without compromising operations.
  • Safety and Compliance: Ensure that all team members work safely and that all safety protocols are followed.
  • Administrative Tasks: Complete daily restaurant paperwork accurately and on time, including daily sheets, payroll, purchase orders, bank deposits, and employment-related forms.

Requirements:

  • Experience: 2-5 years of experience in casual dining, upscale casual dining, or fine dining.
  • Leadership Skills: Strong leadership skills with a positive attitude, enthusiasm, and a passion for hospitality.
  • Communication Skills: Excellent communication skills and a strong attention to detail.
  • Leadership Development: Outstanding leadership skills with the ability to effectively communicate, train, and develop your team.


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