Housekeeping Operations Manager
4 days ago
Westgate Resorts is seeking a highly skilled and experienced Housekeeping Manager to lead our housekeeping team in providing exceptional guest services and maintaining the highest standards of cleanliness and quality.
Job SummaryThe Housekeeping Manager will be responsible for overseeing the daily housekeeping operations, managing and motivating the housekeeping team, and ensuring that all housekeeping services meet our quality and service standards.
Key Responsibilities- Lead and manage the housekeeping team to ensure efficient and effective operations
- Develop and implement housekeeping policies and procedures to ensure compliance with company standards
- Conduct regular inspections to ensure high standards of cleanliness and quality
- Train and develop housekeeping staff to improve their skills and knowledge
- Communicate effectively with guests and staff to resolve any issues or concerns
- Monitor and control housekeeping expenses to ensure budget compliance
- Collaborate with other departments to ensure seamless guest services
- Proven experience in housekeeping operations, with at least 1-3 years of experience in a supervisory or managerial role
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
- Detail-oriented and organized, with a strong focus on cleanliness, quality, and efficiency
- Knowledge of cleaning techniques, products, and equipment, as well as health and safety regulations
- Highly proficient in speaking, reading, and writing English
- Must have intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook)
- Must be able to lift 50lbs and work in outdoor weather conditions
- Valid TN State Driver's License
- Must be flexible to work weekends and holidays
- Required to pass a background check, drug test, and prove eligibility to work in the United States
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
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