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Restaurant Supervisor

2 months ago

Gatlinburg, Tennessee, United States Westgate Resorts Full time
Restaurant Supervisor Job Description

Westgate Resorts is seeking a skilled Restaurant Supervisor to join our team at our Smoky Mountain Resort & Waterpark location. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences in our restaurants, bars, and lounges.

Key Responsibilities:
  • Assist management in maintaining high guest satisfaction levels
  • Create a welcoming atmosphere for guests to enjoy while dining
  • Drive sales and revenue growth
  • Support a unified team effort to minimize guest issues and build success
  • Responsible for team member training and development
  • Responsible for scheduling and staffing
  • Role model company grooming standards
  • Eagerly engage in activities to achieve monthly goals
  • Embodies the true meaning of a servant leader by ensuring excellent guest service
Supervisory Responsibilities:
  • Directly supervise all team members in the location
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Train, coach, and direct team members: assign work stations, assess performance, recognize and reward positive behavior, and address and resolve issues
  • Ensure a safe, secure, and healthy work environment
Requirements:
  • High School graduate or equivalent required
  • Prior hospitality experience preferred
  • Previous leadership experience
  • Excellent communication skills
  • Eye for detail and accuracy
  • Reliable, with high integrity and strong work ethic
  • Ability to work as part of a team
  • Professional appearance and attitude
  • Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status
  • Must successfully attend Company Mandatory Training programs
  • Must attend and complete mandatory State required continuing HACCP training
  • Ability to stand for extended periods and lift up to 50 lbs
Why Westgate?
  • Comprehensive health benefits - medical, dental, and vision
  • Paid Time Off (PTO) - vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Members (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.