Bilingual Call Center Representative
1 month ago
Maplecrest Ford Lincoln is seeking a highly motivated and results-driven Bilingual Call Center Representative to join our team. As a key member of our Business Development Center, you will be responsible for responding to internet leads, confirming sales appointments, and performing long-term follow-up on unsold customers.
Key Responsibilities:
- Manage a group of customer service representatives in a call center environment
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
- Cultivate engaged, intelligent, and consistent staff
- Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
- Contribute to high scores for the manufacturer's customer satisfaction index (CSI)
- Strive for continual improvement in the BDC and the company as a whole
What We Offer:
- Paid training
- bonuses
- Health, dental, vision, life, disability insurance
- Employee purchase program
Maplecrest Ford Lincoln is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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