Service Center BDC Representative

4 weeks ago


Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time
Job Description

We are seeking a highly motivated and customer-focused Service BDC Representative to join our team at Maplecrest Ford Lincoln. As a Service BDC Representative, you will be responsible for handling all incoming and outgoing phone calls, confirming service appointments, and following up with customers. Your positive attitude and strong communication skills will be essential in providing exceptional customer service and ensuring seamless connections with our customers.

Key Responsibilities:

  • Manage all incoming and outgoing phone and internet service leads.
  • Set, confirm, and follow up with customer service appointments.
  • Collaborate with service advisors to schedule service appointments.
  • Maintain a general understanding of the repair process and explain it to customers.
  • Maintain an ongoing customer database to capture repeat business.
  • Respond to inquiries in a professional and well-spoken manner.

Requirements:

  • Previous call center experience preferred.
  • Excellent follow-through skills.
  • Strong computer and phone skills.
  • Self-motivated, goal-oriented, and able to work in a fast-paced environment.
  • Ability to work independently.

What We Offer:

  • Medical, dental, and vision benefits.
  • Competitive wages.
  • Growth opportunities.

Maplecrest Ford Lincoln is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and inclusive work environment for all employees.



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