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BDC Outbound Call Center Representative 15hr
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a BDC Outbound Call Center Representative. This role is responsible for driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
Key Responsibilities:
- Manage customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.
- Schedule appointments and maintain a consistent average.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
- Track interactions in CRM - Record customers' interactions in the internal system for cross-functional awareness and relationship development.
Requirements:
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Passion for delighting customers with above-and-beyond service.
- Excellent time-management and prioritization skills.
- Familiarity with CRM system.
- HUSTLE and DRIVE.
Maplecrest Ford Lincoln is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills.
