Service Representative
1 month ago
Job Summary
We are seeking a highly motivated and customer-focused Service Representative to join our team at Maplecrest Ford Lincoln. As a Service Representative, you will be responsible for handling all incoming and outgoing phone calls and internet leads, confirming service appointments, and following up with customers.
Key Responsibilities
- Manage all incoming and outgoing phone and internet service leads
- Set, confirm, and follow up with customer service appointments
- Collaborate with service advisors to schedule service appointments
- Maintain a general understanding of the repair process and explain it to customers
- Maintain an ongoing customer database to capture repeat business
- Respond to inquiries in a professional and well-spoken manner
Requirements
- Previous call center experience preferred
- Excellent follow-through skills
- Strong computer and phone skills
- Self-motivated, goal-oriented, and ability to work in a fast-paced environment
- Ability to work independently
What We Offer
- Medical, dental, and vision benefits
- Competitive wages
- Growth opportunities
Maplecrest Ford Lincoln is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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