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Bilingual Call Center Representative

4 weeks ago

Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time
Job Overview

Maplecrest Ford Lincoln is seeking a highly motivated and results-driven Bilingual Call Center Representative to join our team. As a key member of our Business Development Center, you will be responsible for responding to internet leads, confirming sales appointments, and performing long-term follow-up on unsold customers.

Key Responsibilities:

  • Manage a group of customer service representatives in a call center environment
  • Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
  • Cultivate engaged, intelligent, and consistent staff
  • Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
  • Contribute to high scores for the manufacturer's customer satisfaction index (CSI)
  • Strive for continual improvement in the BDC and the company as a whole

We Offer:

  • Paid training
  • bonuses
  • Health, dental, vision, life, disability insurance
  • Employee purchase program

Maplecrest Ford Lincoln is an equal opportunity employer and welcomes applications from diverse candidates.